1. Click the Log-in button at the top right corner of the page or click here.



2. Input your email address, password, and the given code. Then click Submit


 

How do I change my password as a customer

If you, or your recipient, receive flowers that are stale. Or dried, or totally different from what declared in the Order Invoice emailed to you, please send us the photo within 24 hours of product receipt and we will gladly send you a new arrangement.

Email us at info@cebupetals.com

1. Log in to your account.



2. Click Manage Order



3. On the action tab click TRACKING



4. You can leave a message to know the state of your order(s).

5. You may also contact us on tracking your order.

No, We do not keep your credit card details once your order is already completed; we sent it directly to our banks. The security of all data that you have given to us is very important. We always make sure to secure your credit card information.

Note: If you are using a credit card that is not under your name. Please make sure that you have the consent of the credit card holder.

1. You will know that your payment is successful once you receive an email that states that your order(s) is being processed.
2. Then we will give you a tracking number in order to track your order anytime.

You may also contact our Customer Service Officers to confirm your payment status.

After you complete the checkout process, you will receive an email regarding your order including your product’s name, shipping fee, billing address and other details of an item that you have ordered. Kindly keep this email as your receipt for your reference.